Returns

At Dormiva Beds we want your rest to begin from the very first moment, and that includes everything that happens after your purchase. If one of our pieces doesn’t fit your home the way you imagined, you have 30 calendar days from the date you receive your order to request a return, with no need to justify your decision.

To start the process, get in touch with us through the contact form or our customer service email, quoting your order number and the items you wish to return. Our team will reply within a maximum of 48 working hours with the instructions and the corresponding collection label.

Products must be returned in their original condition, with no signs of use or damage, including all accessories, fittings, manuals and protective materials, and preferably in their original packaging. For hygiene reasons, mattresses, pillows and bed linen whose seal has been opened cannot be returned, nor can made-to-measure or personalised furniture, except in the case of a manufacturing defect.

Home collection carries a fee that will be deducted from the amount refunded and that we will confirm with you before processing the return. If the item arrived damaged, faulty or does not match your order, Dormiva Beds covers the full cost of collection and replacement.

Once the item has been received and inspected at our warehouse, we will process your refund within a maximum of 14 calendar days, using the same payment method you used for the purchase. You will receive a confirmation email as soon as the return has been completed.

If you would rather exchange your item for a different model, size or finish, simply let us know when you contact us and we will arrange delivery of the new item along with collection of the original one, charging or refunding only the difference in price.

If you have any questions about your return, our customer service team will be happy to guide you through every step of the process.